FREQUENTLY ASKED QUESTIONS ABOUT ALANCROCETTI’S STERLING SILVER JEWELLERY  

1. WHAT ARE THE JEWELLERY PIECES MADE OF? 

THE PIECES ARE MADE FROM .925 STERLING SILVER WITH HIGH QUALITY RHODIUM AND 18K GOLD PLATING. 

 

2. DOES ALANCROCETTI USE NATURAL OR ARTIFICIAL GEMS?

ALL COLOURED GEMS ARE NATURAL SEMI-PRECIOUS GEMS. 

 

3. WHAT IS THE CLARITY GRADING AND COLOUR OF THE DIAMONDS USED BY THE BRAND?

WE USE G COLOURED VS1 DIAMONDS. 

 

4. WHAT KIND OF CRYSTALS ARE USED IN THE ENCRUSTED PIECES?

AAAAA BEST-QUALITY SPARKLY CRYSTALS

 

5. ARE THE PIECES BREAKAGE RESISTANT? 

ALL OUR PRODUCTS ARE MADE OUT OF GENUINE .925 STERLING SILVER WHICH IS A SOFT AND MALLEABLE METAL. THIS MEANS THAT, WHEN NOT HANDLED WITH CARE, THEY CAN BEND, LOSE THEIR SHAPE, AND BREAK. 

 

6. WHAT STEPS DO YOU TAKE TO ENSURE YOUR PRODUCTS ARE SUSTAINABLE AND ETHICAL? 

ALL PIECES ARE MADE FROM RECYCLED SILVER AND ETHICALLY SOURCED STONES. 

 

7. DO THE PIECES TARNISH? 

PLATED JEWELLERY HAS A THIN LAYER OF PRECIOUS METAL ON ANOTHER SOLID METAL WHICH CAN RUB OFF WITH CONSTANT CONTACT WITH YOUR SKIN. CONTINUAL EXPOSURE TO AIR, SWEAT, WATER, PERFUMES, AND CHEMICALS PRESENT IN THE TOILETRIES CAN TARNISH THE PLATED JEWELLERY.

FREQUENTLY ASKED CUSTOMER SERVICE-RELATED QUESTIONS 

1. HOW DO I CLEAN MY ALAN CROCETTI PIECES?

THE PIECES SHOULD BE CAREFULLY CLEANED WITH NON-ABRASIVE POLISHING MICROFIBER CLOTHS. WE RECOMMEND AGAINST USING VINEGAR, TOOTHPASTE, LEMON JUICE, BAKING SODA. 

2. WHAT WARRANTIES DO YOU OFFER? 

ALANCROCETTI OFFERS A LIMITED FREE GUARANTEE THAT COVERS MATERIAL OR CRAFTSMANSHIP DEFECTS. COVERED PIECES CAN EITHER BE REPAIRED OR REPLACED. CLIENTS HAVE 90 DAYS FROM THE DATE OF PURCHASE TO REQUEST A REPAIR OR REFUND.  

 

3. WHAT IS YOUR EXCHANGE AND RETURN POLICY?

IF YOU ARE IN ANY WAY UNHAPPY WITH YOUR GOODS, RETURNS FOR FULL REFUNDS OR EXCHANGES WILL BE ACCEPTED WITHIN 14 CALENDAR DAYS OF DELIVERY. ITEMS RETURNED OUTSIDE THAT PERIOD WILL ONLY BE REFUNDED IF THE RETURN HAS BEEN AUTHORISED BY OUR CUSTOMER SERVICE TEAM. FOR HEALTH AND HYGIENE ISSUES, EARRINGS CANNOT BE RETURNED. 

PLEASE NOTE THAT YOUR STATUTORY RIGHTS ARE NOT AFFECTED.TO RETURN AN ITEM, PLEASE CONTACT CUSTOMERSERVICE@ALANCROCETTI.COM WE WILL THEN SEND YOU OUR RETURNS FORM.

WE WILL ONLY ACCEPT RETURNS OF ITEMS THAT ARE UNUSED AND RETURNED WITH ALL ORIGINAL TAGS AND PACKAGING INTACT. YOU CAN SEND YOUR ITEMS WITH THE COMPLETED RETURNS FORM TO:

ALAN CROCETTI LDA
PRAÇA DOS POVEIROS 16, 2DTO
PORTO-PORTUGAL 
4000-393

PLEASE NOTE THAT WE ARE NOT RESPONSIBLE FOR RETURN POSTAGE. WHEN YOU RETURN GOODS, PLEASE RETAIN PROOF OF POSTING FROM YOUR SHIPPER. WITHOUT THIS WE CANNOT BE RESPONSIBLE FOR ANY ITEMS THAT FAIL TO REACH US.

WE AIM TO PROCESS ALL RETURNS WITHIN 48 HOURS OF REACHING US AND WILL EMAIL OR WRITE TO CONFIRM WHEN THIS HAS BEEN DONE. DEPENDING ON WHOM YOU BANK WITH, REFUNDS MAY TAKE A FURTHER FEW DAYS TO SHOW UP ON YOUR CARD STATEMENT.

ITEMS PURCHASED AS ‘FINAL SALE’ ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE, UNLESS THE PRODUCT HAS A MANUFACTURING DEFECT.