FREQUENTLY ASKED QUESTIONS ABOUT ALANCROCETTI’S STERLING SILVER JEWELLERY
1. WHAT ARE THE JEWELLERY PIECES MADE OF?
THE PIECES ARE MADE FROM .925 STERLING SILVER WITH HIGH QUALITY RHODIUM AND 18K GOLD PLATING.
2. WHAT KIND OF CRYSTALS ARE USED IN THE ENCRUSTED PIECES?
AAAAA BEST-QUALITY SPARKLY CRYSTALS
3. ARE THE PIECES BREAKAGE RESISTANT?
ALL OUR PRODUCTS ARE MADE OUT OF GENUINE .925 STERLING SILVER WHICH IS A SOFT AND MALLEABLE METAL. THIS MEANS THAT, WHEN NOT HANDLED WITH CARE, THEY CAN BEND, LOSE THEIR SHAPE, AND BREAK.
4. WHAT STEPS DO YOU TAKE TO ENSURE YOUR PRODUCTS ARE SUSTAINABLE AND ETHICAL?
ALL PIECES ARE MADE FROM RECYCLED SILVER AND ETHICALLY SOURCED STONES.
5. DO THE PIECES TARNISH?
PLATED JEWELLERY HAS A THIN LAYER OF PRECIOUS METAL ON ANOTHER SOLID METAL WHICH CAN RUB OFF WITH CONSTANT CONTACT WITH YOUR SKIN. CONTINUAL EXPOSURE TO AIR, SWEAT, WATER, PERFUMES, AND CHEMICALS PRESENT IN THE TOILETRIES CAN TARNISH THE PLATED JEWELLERY.
FREQUENTLY ASKED CUSTOMER SERVICE-RELATED QUESTIONS
1. HOW DO I CLEAN MY ALAN CROCETTI PIECES?
THE PIECES SHOULD BE CAREFULLY CLEANED WITH NON-ABRASIVE POLISHING MICROFIBER CLOTHS. WE RECOMMEND AGAINST USING VINEGAR, TOOTHPASTE, LEMON JUICE, BAKING SODA.
2. WHAT IS YOUR EXCHANGE AND RETURN POLICY?
